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If you are requiring an item in time for Christmas we recommend ordering in advance of the following dates for delivery within Australia by Christmas. Please note that whilst we will do our best to get your order out the door on time, we cannot guarantee the service provided by the postal carrier. The dates below are based on the delivery cutoffs we have been provided and also allow order printing and processing time for our team.
We will continue to process orders after these dates, but the postal carrier has advised that these are the optimum dates for pre-Christmas delivery.
NSW, ACT, VIC, QLD*
SA*
WA*
TAS*
NT*
We will continue to process orders after these dates, but the postal carrier has advised that these are the optimum dates for pre-Christmas delivery.
*Custom pet face items have an earlier cutoff for all areas - please see below.
The cut off for pre-Christmas delivery for custom face items is 5 days earlier than the dates listed above for all shipping methods due to the time it takes to prepare proofs and process these orders.
If you are requiring an item in time for Christmas and live in a country other than Australia we recommend ordering in advance of the following dates for delivery by Christmas:
We will continue to process orders after these dates, but the postal carrier has advised that these are the optimum dates for pre-Christmas delivery.
ALL ITEMS ARE SHIPPED FROM BRISBANE, AUSTRALIA
We ship all orders with Australia Post. Please allow us 2-3 days to prepare, print and pack your order depending on order volumes. Some custom manufactured items such as custom printed headbands may take up to 7 days to ship.
Australian delivery times once shipped vary based on your distance from us (South East Queensland, Australia). As a general guide under normal circumstances for Standard post:
Local/Brisbane Area: 1-2 business days
South East Queensland: 2-3 business days
North & West Queensland: 3-4 business days
Sydney: 2-3 business days
New South Wales: 3-4 business days
Melbourne: 3-4 business days
Victoria: 4-5 business days
South Australia: 4-5 business days
Tasmania: up to 7 business days
Western Australia: 10-14 business days
Northern Territory: 10-14 business days
Express orders do arrive faster, but are not guaranteed to be overnight to any area.
Airmail has an average delivery time of 6-12 working days once shipped ( not including weekend days and public holidays) but can be longer to some destinations.
Please keep in mind that international orders can be delayed due to the country’s custom procedures and delays in customs can occur. Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are beyond the control of Furriends. International customers are advised to check with the relevant authorities in their country before placing an order with Furriends.
Tracking Information
Once your item ships you will receive an email with your tracking number so you can follow its progress until it arrives to you.
Delays with all carriers can be experienced during peak times. Please check with your postal service for their latest updates.
We ship our orders using home compostable satchels and labels or cardboard cartons so when you receive it, you can either reuse the satchel, or pop it in your compost bin or worm farm.